Information about Care home chairs  returns policy

UK consumers have statutory rights  to return items that are faulty. There are also statutory rights to return  goods purchased online, so called “cancellation rights”. These statutory rights are explained below.

Care Home Chairs also offers customers return rights under our “Change of Mind” policy below. This allows you to return products (subject to hygiene  exclusions) within 14 days of purchase if you change your mind. 

Please note that where applicable, all refunds will be made back to the original payment type. 

For details on how to return specific items, please contact us  as most items are large and require planning 

Cancellation Rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you buy goods from us online or by phone, your consumer rights entitle you to cancel your order and obtain a full refund if you request one from the moment you place your order until 14 days from the day of delivery of the goods (or if your order contains a number of items that are delivered separately, from receipt of the last item).

When cancelling and order under these Regulations you are responsible for the cost of returning the goods to us

We will refund the cost of the goods including the standard delivery charge once the correct item(s) have been received by us. We may make a deduction from the amount refunded to you if the goods have been used, parts are missing or the goods or their packaging has been damaged.

Exclusions

This right does not apply to the following items, unless they are faulty, damaged, missing or otherwise not in accordance with specification:

• Made to measure or bespoke items and hygiene items such as commodes

If you wish to cancel your order please contact us directly.

Your statutory rights in respect of faulty, damaged or missing items or goods which are not as described are not affected.

Returning a faulty item

Care home chairs is committed to selling only high-quality products, but if an item is damaged or faulty on arrival or purchase we will happily refund, repair or replace it as described below.

If a fault develops within 30 days of purchase or delivery, as applicable, please contact us  and we’ll happily replace or refund it.

After 30 days from purchase or delivery, as applicable, we’ll repair or replace the faulty item . If a repair or replacement is not possible, you will be entitled to a refund.

Care home chairs  Change of Mind policy - Returning a product because you changed your mind

We hope you’re happy with your  purchase, however, if you decide it isn’t right for you, you can return or exchange unwanted items within 14 days of purchase.

To return an item where you’ve changed your mind (after the statutory 14 day cancellation period if that applies to your purchase) you must:

• ensure the product is unused and in its original condition (including all packaging and tags intact)

 We cannot accept a return under our Change of Mind policy for the following items:

• Personalised items or custom made products (bespoke)

Each bespoke ( items made outside of the options available) item or  items are made to your requirements so we can only accept returns if they're faulty, damaged, or they haven't been made to the correct specification (allowing for a 3cm tolerance). we are unable to offer “change of mind” refunds on the following items unless they are returned sealed and unopened in their original packaging:

Delivery charges are not refunded under our Change of Mind policy. Delivery charges for products will only be refunded where the whole order is damaged or faulty (or where the statutory 14 day cancellation period applies)  – see Statutory Rights section for more information.

Exchanges

We can exchange an item up to 14 days after purchase if it meets the conditions of our Change of Mind policy listed above.

Contact us and we will agree on the best method of return

We understand our sales demographic. This often requires a more personalised service

Please note, if you purchased an item online or by phone and returned it via one of our collection service, your refund will be processed when the item is back with us and has been logged. At the moment this can take up to 21 days. We'll send you an email to confirm once your refund has been processed, and it can take 3-5 days for the funds to reach your account

As above, the correct item must be returned to us before we are able to process a refund. In the event we do not receive the returned item(s) we are not obligated to provide a refund. Please keep you proof of postage until your refund has been received.